Public Sector Communications

Switchboard Phones

Reliable communications for the organisations that keep the UK running

From schools and universities to NHS organisations, healthcare providers and local authorities, public sector organisations need communications they can depend on.

Sangoma provides secure, flexible and cost-effective unified communications solutions designed around the demands of the public sector.

Whether you are looking to modernise an existing phone system, move to the cloud, improve communication across multiple sites or protect critical services with built-in survivability, Sangoma gives you the flexibility to choose the right approach for your organisation.

Cloud. Hybrid. On-premise. One communications partner.

A procurement route for the public sector
Sangoma is a G-Cloud 15 supplier

Sangoma Technologies Inc. is listed as a supplier on the UK Government’s G-Cloud 15 framework.

G-Cloud 15 provides a procurement route for cloud-based services and is available to public sector organisations including central government, education, healthcare and local authorities.

This gives public sector organisations an established framework route when procuring eligible Sangoma cloud services.

G-Cloud 15 agreement RM1557.15. Buyers should refer to the current framework documentation and Sangoma’s Digital Marketplace service definitions to confirm applicability to their specific procurement.

Communications built for the public sector

Public sector organisations face increasing pressure to deliver better services while managing budgets, legacy technology, hybrid working and ever-changing communication needs.

Sangoma helps organisations modernise communications without compromising reliability, flexibility or control.

Our solutions bring together:

Whether you have one site or more, Sangoma can provide a communications platform that grows with your organisation.

Supporting every part of the public sector

Education

Keep staff, students and parents connected

Schools, academies, colleges and universities need reliable communication across classrooms, offices, campuses and remote locations.

Sangoma provides flexible communications solutions that support both in-person and remote education, helping staff communicate effectively while giving IT teams greater control over their communications environment and help comply with Martyns Law.

Education solutions include:

From a single school to a multi-academy trust or university campus, Sangoma provides communications that can scale with your organisation.

Healthcare

Communications that help keep care connected

Healthcare organisations cannot afford communication failures.

From GP practices and healthcare hubs to NHS trusts and multi-site healthcare organisations, Sangoma provides communications solutions designed around the need for reliability, security and efficient patient communication.

Our cloud, hybrid and on-premise solutions allow healthcare organisations to select the deployment model that best suits their operational and technical requirements.

Healthcare solutions include:

With built-in survivability options, communications can continue locally even when connectivity to the cloud or wider network is disrupted.

Local Government

Connecting councils with their communities

Local authorities provide essential services every day, from housing and social care to planning, customer services and community support.

With multiple departments, sites and increasingly flexible working environments, councils need communications technology that is easy to manage, scalable and reliable.

Sangoma helps local government organisations modernise legacy telephony and create a more connected workforce.

Local Government solutions include:

Give employees the tools to communicate from wherever they work while providing residents with a consistent and professional experience.

Choose the deployment that works for you

Cloud UC

Flexible communications without the infrastructure

Move your communications to the cloud with a fully managed UC platform.

Ideal for organisations looking to reduce the management burden of on-premise infrastructure while providing staff with modern voice, messaging, meetings and collaboration tools.

Benefits include:

Hybrid UC

The flexibility of the cloud. The resilience of on-site communications.

For public sector organisations where communications are mission-critical, hybrid UC provides an additional layer of resilience.

Sangoma Hybrid UC combines centralised cloud management and mobility with local call control and survivability.

If the internet connection or cloud service becomes unavailable, local systems can continue processing calls.

Built for organisations where downtime isn’t an option.

On-Premise UC

Control your communications environment

For organisations that require greater control over their infrastructure, data or deployment environment, Sangoma offers fully featured on-premise UC.

Sangoma’s on-premise solutions provide everything from voice, video, messaging, collaboration and contact centre capabilities while allowing your organisation to retain control of its communications infrastructure.

Built for resilience

When communication is critical, downtime isn't an option

Public sector organisations provide services that people rely on every day.

That’s why Sangoma solutions can be designed with resilience and survivability at their core.

Our solutions can provide:

99.999% reliability
Designed to keep organisations connected with highly reliable communications infrastructure.
Local survivability
Maintain local call processing if connectivity to the cloud or wider network is disrupted.
Automatic failover

Help ensure calls continue flowing by automatically switching to an available system or route.

Multiple deployment options

Choose cloud, hybrid or on-premise depending on your organisation’s operational and technical requirements.

AI-powered public sector communications

Make every conversation more productive

AI is changing the way organisations communicate.

Sangoma brings AI capabilities into the communications platform to help teams spend less time managing conversations and more time delivering services.

Depending on your solution, AI capabilities can include:

Give teams the information they need without adding another system to manage.

Connect your communications with the systems you already use

Communications shouldn't operate in isolation

Sangoma can integrate communications with the applications and systems your teams already use.

Connect your phone system with CRM platforms and productivity tools to reduce duplication, improve workflows and give staff greater visibility of customer and citizen interactions.

Integrate communications with:

Why public sector organisations choose Sangoma

One communications partner. Multiple deployment options.

Flexible

Cloud, hybrid or on-premise solutions to suit your organisation.

Reliable

Designed around the need for dependable, business-critical communications.

Scalable

From a single site to large, multi-location organisations.

Secure

Built-in security features designed to protect your communications environment.

Connected

Voice, video, messaging, collaboration, mobility, AI and integrations on one platform.

Supported

Sangoma provides professional services and ongoing support to help organisations deploy, manage and maintain their communications.

Proven across the public sector

Sangoma already supports organisations across education, healthcare and other public-sector environments.

Healthcare Doctors

UK NHS Trust
Powering a 3,000-user UC transformation

A leading UK NHS Trust modernised its communications environment with Sangoma.

Education
Northgate Academy upgrades to Sangoma Cloud UC and cuts costs by 20%

Modernising communications while reducing telephony costs.
Frederick Bird Primary

Education
Frederick Bird Primary future-proofs communications

Moving from ISDN to IP with Sangoma UC.

Ready to modernise your public sector communications?

Whether you’re replacing a legacy phone system, moving to the cloud, connecting multiple sites or looking for greater resilience, Sangoma can help.

Let’s talk about your requirements and find the right communications approach for your organisation.